#03 - User Research and Customer Insight

In this section, we will delve into the critical aspects of user research and customer insight, emphasizing the importance of empathy in understanding user needs, behaviors, and motivations. Building successful products hinges on this deep understanding.

We will explore various research methodologies, techniques for gathering and analyzing data, and how to translate insights into actionable product improvements, always keeping empathy at the forefront.

By the end of this section, you will have a solid foundation in user research and be equipped to make informed, empathetic decisions that drive product success.